FAQs for revamped NTU public portal
1) Everything is different; I can’t find what I’m looking for. What should I do?

We understand that users will need time to adjust to a new user-interface. Explore the new website and you should find the information more intuitively organised.

A useful guiding principle is that the new information architecture structure for the public portal is organised from a user perspective instead of a departmental approach used previously. You can find the commonly searched topics on the left navigation or you can use the ‘Guides for’ to help you navigate to the relevant section.

If you still face difficulties, please email NTU Web Team at webteam@ntu.edu.sg

2) How do I know who to look for regarding information on each page? How do I know which department publish this content?

The ‘owner’ information can be found at the footer of each page. You can click on the name of the department to email them your queries.

3) Where is StaffLink/StudentLink/GSLink and other common e-services, such as email, edveNTUre, etc?

The links are made available in the ‘Quicklinks’ page (accessible from the masthead of the website).

4) How do I know when was the page last updated?

The ‘last modified’ date and department publishing the content can be found at the bottom of the page with hyperlink to the owner’s role-based account.

5) Is this website 'standards compliant'?

An NTU team was been set up to work with the solutions integrator to make the new site compliant with the recommendations of the World Wide Web Consortium (W3C), and accessible to different platforms and browsers. The pages is coded on XHTML and styled using CSS. More about the recommendations of the web standards can be found at http://www.ntu.edu.sg/webstandards

6) What's new on this website?

  • The layout and organisation of information has improved, based on new information architecture.
  • The new design is more dynamic in its concept and visually appealing.
  • RSS feeds have been enabled for News Hub and Research Hub.
  • Web pages have a link for users to forward the information to interested parties
  • Cater for printer-friendly function to print the web pages in hard copy.

7) How does the integrated FAQs work?

Simply type in your question in the page and click the ‘Ask Us’ button.  The system will search the entire FAQ knowledge-base under various categories:

  • About NTU
  • Alumni Services               
  • Campus Life    
  • Career & Attachment                                                            
  • GIP, Exchange & Attachment  
  • Graduate Admissions & Academic Services
  • International Student
  • IT Services
  • Undergraduate Academic Services
  • Undergraduate Admissions & Financial Assistance

    • 8) What screen size is appropriate for viewing this site?

    The NTU web pages are designed to fit screen resolutions of 1024 x 768 pixels (page width is about 940 pixels). At this resolution, no horizontal scrolling is needed to see the content. On a resolution of 800x600, the graphics and text will appear larger, but you may need to scroll a little horizontally.

    To change your screen resolution, look for "Display Properties" or "Monitors & Sound" in your Control Panel.

    9) What browsers does this site support?

    The site has been tested to render consistently on popular browsers like Internet Explorer 6,7, Firefox 1.5-2, Safari 3, on common platforms (Windows and Mac OS). If you spot a problem, please let us know at webteam@ntu.edu.sg

    10) How do you send in your feedback?

    Please send in your comments/feedbacks:

      a) using web form found in:  http://www.ntu.edu.sg/AboutNTU/contactntu/Pages/Giveusfeedback.aspx  or

      b) using email to NTU Web Team at webteam@ntu.edu.sg

    You will hear from us not more than 3 working days.