FAQs on COVID-19

Stay-Home Notice & Leave of Absence

1. Returnees from which countries must serve 14 days' Stay-Home Notice (SHN)?

With effect from 20 March 2020, 11.59pm
, all NTU students and employees who are Singapore citizens, permanent residents, and long-term pass holders returning from all countries/regions are required by the Government to serve 14 days' SHN starting from the day after they return to Singapore.

Those who returned between 17 and 20 March 2020, and were not on the national SHN regime, are required by NTU to take 14 days' LOA starting from the day after they return to Singapore.

Table 1: Singapore's COVID-19 border control measures, applicable to all returning NTU students, employees & visitors.

Travel history in the last 14 days in countries/regionsFor NTU students & employees who are Singapore citizens, permanent residents or long-term pass holdersFor short-term visitors
Hubei province (mainland China)

Quarantine Order (14 days)

No entry or transit
All other countries and regions

Stay-Home Notice (14 days)

No entry or transit


Employees and students returning from abroad are reminded to 
update their travel declaration in NTU Intranet.

Employees must also contact NTU's Office of Human Resources (email: CHRO@ntu.edu.sg) to submit their planned arrival date and flight details before their return journey to Singapore. Employment Pass and Work Permit holders who fail to provide details to OHR prior to your return to Singapore may be denied entry into Singapore.

NTU employees should consult their HR Business Partners if they have any questions on SHN or LOA matters.


2. Where do students and employees serve their SHN or LOA?

Employees and full-time students with a local residence in Singapore should serve their SHN or LOA in their homes/residence.

  • They may not shift to another residential address midway through their SHN/LOA period.
  • Any request by students with a local residence in Singapore to serve their SHN/LOA at Graduate Hall 1 (GH1)/temporary LOA room, is at the sole discretion of the University. These students will be charged for their stay.
  • Do note that students who opt to serve their LOA on campus will be subjected to the same tight rules and conditions as those serving SHN. See requirements in the text boxes below.

Full-time international students who do not have a local residence will be provided a room on campus to serve their SHN or LOA.

  • These students must first serve their SHN at GH1/temporary LOA room, before they can return to their own hall room.
  • They may not shift to another residential address midway through their SHN/LOA period.

Those under SHN must:  

  • Remain in their place of residence at all times during the 14-day period. (For students: Do not return to your existing hall room. You can arrange for your belongings to be sent to you.)
  • Not leave their residence, even if it is to purchase food and essentials. If necessary, they may opt for home delivery services or enlist the assistance of others for their daily necessities.
  • Minimise contact with others, and avoid having visitors to their residence. Other persons can share the same room/residence but social interaction and contact should be minimised.
  • Maintain a record of persons they come into close contact with during this period.
  • Monitor their health closely, i.e. record temperature twice daily. See a doctor for fever (i.e. ≥ 38°C) and respiratory symptoms such as cough and breathlessness.
  • Maintain good personal hygiene, including regular hand washing with soap and water. Flush the toilet after use, and wash hands before and after handling food or eating, and after going to the toilet.
  • Not touch their face.
  • Cover their mouth when coughing or sneezing.
  • Maintain good indoor ventilation.
  • Carry out frequent cleaning of their place of residence.
  • Not share food, crockery, utensils and other personal hygiene items.
  • (For students) Not attend lectures, classes or student activities, but follow their home-based learning plan to continue with their learning.
  • The above rules and conditions will also apply to students serving their LOA on campus.

Please refer to the Ministry of Health's advisory on Stay-Home Notice.

 

Those under LOA must:

  • Remain their place of residence as much as possible
  • Remain contactable at all times
  • Minimise visitors to the place of residence
  • Minimise time spent in public places and contact with others
  • Monitor their health and daily temperature
  • (For students) Not attend lectures, classes or student activities, but follow their home-based learning plan to continue with their learning, and to refrain from coming to the academic areas or roam around the campus.
  • Students serving their LOA on campus at GH1 are required to comply with SHN rules at GH1.

 
Students on SHN and LOA will be supported by their school and e-resources in NTULearn to enable them to continue with their learning.


Health and medical matters

3. What precautions can I take to protect myself from COVID-19?

Please follow the Ministry of Health's updates (https://www.moh.gov.sg/covid-19) to remain vigilant, and adopt good personal hygiene practices at all times:

 

All travellers should monitor their health closely for two weeks upon return to Singapore and seek medical attention immediately if you feel unwell. Travellers should inform their doctor of their travel history. If you have a fever or respiratory symptoms (e.g. cough, runny nose, shortness of breath), you should wear a mask and call the clinic ahead of the visit.  


4. Must I wear a mask?

Masks are generally not needed for people who are well.

If you are unwell, it is advisable for you to wear a surgical mask as it will help reduce the possible spread of the virus. If you have a respiratory tract infection, such as cough or flu, it also helps prevent the droplets from being passed into the air when you cough or sneeze. 

A surgical mask should be discarded after use and under no circumstances should it be used for more than one day. Replace the mask immediately if it is damaged or soiled.

It is also important to observe good personal hygiene:

  • Wash your hands frequently with liquid soap.
  • Always wash your hands after sneezing, coughing, cleaning the nose; going to the toilet; and before touching the eyes, nose and mouth, or preparing food.
  • You can also build up your body's immunity by adopting a healthy lifestyle – eat well, get plenty of rest and sleep, exercise, and refrain from smoking.

5. I would like to seek medical attention as I have a cough and runny nose and have recently travelled overseas to a place with confirmed cases of COVID-19 pneumonia. Should I go to the University Medical Centre or do I have to go to a hospital A&E?

If you have recently travelled overseas, and are feeling unwell with a fever, or respiratory symptoms (such as cough, runny nose), please seek medical attention immediately. Wear a surgical mask and call the University Medical Centre or your nearest clinic ahead of your visit. You should also inform the doctor of your travel history. The Ministry of Health (MOH) has informed and reminded healthcare practitioners to be vigilant for cases and how to manage them. All suspected cases seen at various healthcare settings will be reported to MOH immediately and referred to hospitals for further assessment and treatment. 


Travel, Stay-Home Notice (SHN), Leave of Absence (LOA) & Quarantine matters​​

6. My overseas trip was approved before 15 March 2020. Why do I need to resubmit my leave application?

Following the World Health Organisation's declaration of COVID-19 as a pandemic, the Singapore Government introduced new measures to contain the import of COVID-19 cases and to stem the local spread of the virus. These include travel advisories against all non-essential travel and additional border restrictions.

Effective 15 March 2020, all official overseas trips by NTU employees are deferred with immediate effect, including those which may have been previously approved. Any exceptional cases will be subject to the specific approval of the President's Council members, Provost's designates (College Deans) or Chief Human Resource Officer.

Faculty and staff who wish to undertake personal travel are reminded to take note of the Ministry of Health's travel advisories and their return to Singapore will be subject to the prevailing rules at the date of return to Singapore.

NTU employees who are overseas as of 16 March, upon their return to Singapore, will have the 14 days of their SHN or LOA deducted from their Hospitalisation Leave.

NTU employees who leave Singapore after 16 March, upon their return to Singapore, will have their 14-day SHN or LOA deducted from their personal Annual Leave.

 

7. Who is given priority for SHN/LOA accommodation on campus?

Due to the limited availability of temporary SHN/LOA rooms at NTU, priority for those requesting to serve their SHN/LOA on campus will be given to international students who do not have a local residence in Singapore except NTU hall accommodation. All other students with a place of residence in Singapore should serve their SHN/LOA at their own home or residence. 


8. What is the difference between Stay-Home Notice, Leave of Absence (LOA) and a Quarantine Order (QO)?

With effect from 20 March, 11.59pm, all NTU students and employees who are Singapore citizens, permanent residents, and long-term pass holders returning from all countries/regions are required by the Government to serve 14 days' Stay-Home Notice (SHN) starting from the day after they return to Singapore.

Those who returned between 17 and 20 March 2020, and were not on the national SHN regime, are required by NTU to take 14 days' LOA starting from the day after they return to Singapore.  

The Stay-Home Notice/Leave of Absence/Quarantine Order will not apply to those who use the land and sea crossings from Malaysia, and has a travel history within the last 14 days to only Malaysia.​

Under the SHN, returnees will have to remain in their place of residence at all times during the 14-day period, except to seek medical attention. This is stricter than the LOA arrangement, which allows returnees to leave their homes briefly, for example, to buy their meals or household supplies.

Those placed on SHN should monitor their health closely, i.e. record temperature twice daily, and see a doctor for fever (i.e. ≥ 38°C) and respiratory symptoms such as cough and breathlessness. They should minimise contact with others and avoid having visitors (e.g. other employees) to their residence. Those under SHN should maintain a record of persons they come into close contact with during this period.

The 14-day Leave of Absence (LOA) was an earlier precautionary measure by the Ministry of Education (MOE) for students and staff returning from mainland China on or after 14 January 2020. This applies to all MOE schools, which include MOE kindergartens, primary and secondary schools, Special Education (SPED) schools, Junior Colleges and Millennia Institute, polytechnics and the Institute of Technical Education (ITE). NTU, like all Autonomous Universities (AUs), also adopted the implementation of LOA as a precautionary measure. Returnees from mainland China currently on LOA will continue to complete their LOA.

person under quarantine (PUQ) is someone who is healthy but is served a Quarantine Order (QO) by the authorities because of a higher risk of exposure to the virus, such as having recently travelled to Hubei.

Quarantine usually takes place in the home but it can also be served in dedicated GQFs or hospitals. Under the law, a PUQ may face severe penalties for not complying with the Quarantine Order.

Strict safeguards are in place to ensure that the safety of the student population and wider community are not compromised. Those safeguards include:

  • Persons under quarantine are required to stay in their designated rooms at all times within the allocated quarantine period. They are not allowed to use common facilities within the GQF.
  • Food and all necessary supplies will be delivered to them.
  • No visitors are allowed.
  • Security measures are in place to ensure compliance to GQF guidelines.
  • All staff working at the GQF are also provided with personal protective equipment, such as masks, as advised by MOH.
  • GQFs also undergo rigorous cleansing and hygiene regimes according to MOH and NEA guidelines.

The table below illustrates the difference between SHN, LOA and QO.

STAY-HOME NOTICE (SHN) ​LEAVE OF ABSENCE (LOA) ​

​Persons under QO

  ​
Employees & students living off-campusStudents living on campusEmployees & students living off-campusStudents living on campus
Given a SHN by the Government as a precautionary measure to prevent transmission of disease in place of work/ education ​Excused from work/school as a precautionary measure to prevent transmission of disease in place of work/ education ​Compelled under the law to be quarantined at home/ GQFs to prevent potential spread to others
Based on travel history (i.e. travelled to any country/region and returned to Singapore after 20 March, 11.59pm)Based on travel history (i.e. returned to Singapore between 17 and 20 March, from countries that were not on the Government’s SHN list)Stipulated by MOH (e.g. close contact and travel history to Hubei)​​
May continue to live with family membersWill be assigned a temporary SHN roomMay continue to live with family membersWill be assigned a temporary LOA roomControlled environment: isolated, 1 person per room with ensuite toilet
Unable to leave place of residence ​May leave place of residence for necessities, but strongly advised to minimise time in public spacesMinimise mixing with other peopleUnable to leave place of residence
If unwell, refer to doctor/clinic for further assessment ​ ​ ​If unwell, GQF will arrange for ambulance to ferry to hospital (995)

​ Required to take temperature 2 times a day (morning & evening) and log in Temperature Record on NTU Intranet

 
Required to take temperature 3 times a day and report to GQF Staff
May not leave place of residenceFood delivered to rooms (option to choose outside food delivery).May leave place of residence to purchase food or necessitiesFood delivered to rooms (option to choose outside food delivery).Food delivered to rooms (option to choose outside food delivery)

​​


9. If I defer my official NTU trip, will travel insurance cover my trip cancellation, postponement of flight tickets and hotels? How do I ask for a refund?

Please check with your school, the Office of Global Education & Mobility (OGEM), or your respective travel insurance providers for information on coverage and compensation. 



10. Why is there a need to have a Government Quarantine Facility on the NTU campus?

Designating a hall of residence at NTU, alongside other Singapore universities, as a Government Quarantine Facility (GQF) is in support of the Singapore Government's response plan for emergencies, in the ongoing national effort to address the evolving COVID-19 situation in Singapore.


11. How will the Government Quarantine Facility be used?

GQF may be used to quarantine our international students issued with Quarantine Orders (QO). These students are well but are served the QO by the authorities because of a higher risk of exposure to the virus, such as having recently travelled to Hubei. Individuals who later show any symptoms will not remain in Graduate Hall 1 but will be immediately transferred by ambulances to designated hospitals for further evaluation.


12. Are there any risks to those who live near the Government Quarantine Facility?

Strict safeguards are in place to ensure that the safety of the student population and wider community is not compromised. Those safeguards are: 

  • Persons under quarantine are required to stay in their designated rooms at all times within the allocated quarantine period. They are not allowed to use common facilities within the GQF.
  • Food and all necessary supplies will be delivered to them.
  • No visitors are allowed.
  • Security measures are in place to ensure compliance to GQF guidelines.
  • All staff working at the GQF are also provided with personal protective equipment, such as masks, as advised by MOH.
  • GQFs also undergo rigorous cleansing and hygiene regimes according to MOH and NEA guidelines.

 

Visitor matters

​​13. I am expecting overseas visitors to NTU; can I still host them?​​

If the visitors are well and have no recent travel history within the last 14 days to countries under the Government's SHN list, you may proceed with the visit, taking all necessary precautionary measures e.g. temperature taking, and maintenance of good personal hygiene. Otherwise, we suggest you politely defer their visits to NTU. This is a safety precaution to ensure the wellbeing of everyone in the community.


14. What about visitors and tourists coming to campus?

NTU is an open campus and regularly sees visitors, including tourists and nearby Jurong residents, enjoying its public facilities and open spaces. As the COVID-19 situation is evolving rapidly, and in order to protect the health of our students, faculty and staff, the University is asking travel agencies to immediately suspend visits by tour groups to our campus until further notice.


Further information for faculty, staff and students is available here.

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Tel: (65) 67911744

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Tel: (65) 65138572

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